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A service is, at its very core, how we help our customers achieve their goals, and by its very nature it may involve many moving parts. Service management is the approach that aids us all in ensuring its “service” quality.

ITIL^® is the accepted de facto standard approach to managing service having proven its effectiveness in the market since its inception. ITIL^®4 is its current iteration. Services organizations can rely on its business value creation focus, to aid them in managing the accelerated pace of change for managing services in the digital era.

ITIL^®4 builds on the core guidance of previous versions to provide comprehensive, practical and proven guidance. ITIL^®4 is an adaptable framework for managing services within the digital era.

ITIL 4 can help you to:

- Understand how IT impacts strategy and how professionals can utilize the four dimensions of service management in a wider business context.

• Use the guiding principles to navigate change, streamline work and introduce flexible and collaborative working practices.
• Break down silos by encouraging a holistic, systems-thinking approach to value co-creation.
• Build trusted relationships with stakeholders and develop effective and timely communications.
• Work with complex, adaptive systems and flexible processes that can adapt to changing environments.